Fake identity
A fake-identity claim is a shop's written account that a customer used a name, email, or booking identity that did not match who showed up or who paid — in a commercial setting, not a consumer credit file.
Who this is for
Shops that took a booking or payment under one identity and later found another. Not investigators searching the public web for people.
What shops usually do
Match the card name to the booking, ask for a better email, or cancel when the story falls apart. Some write the incident down with the emails they were given.
What a private claim file is
A written merchant claim keyed to the emails the shop was given. Other member shops can look those emails up after they sign in and pay membership. There is no public identity page.
What we will not do
We will not publish a public name page, collect government ID numbers, or score anyone. Email is the lookup key.
How to file
Write down the name and emails you were given, what did not match, and the booking or payment. Submit on the claim form. The shop inbox gets the one-time code. The subject emails never get that code. Filing is free.
File a tip — freeShop-owner lookup for chargebacks, no-shows, and disputes.
Lookup membership — $10/moFAQ
- Is this a public list?
- No. Claim files are private to member shops. There is no public name page and no people-search.
- Is a claim a verdict?
- No. A claim stays a claim until the named person contests it in writing. It is not a guilty finding.
- Who gets the verification code?
- The shop or filer email. The customer or subject email is the lookup key and never gets the code.
- Do you score people?
- No. There is no risk score, star rating, or ranking. A hit is a set of written claims, not a grade.
- Can shops use this for hiring or credit?
- No. Lookup is not offered for employment, credit, insurance, or housing decisions.
- Which email should I file?
- Every subject email the customer used with your shop. Extra subject emails are extra lookup keys only. None of them receive the shop code.